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This position is accountable for the overall management of dispatch operations and execution of the service plan for each customer and for the region.

Essential Functions

Manage all aspects of dispatch operations
Develop operating plans
Establish and hold staff accountable for key performance measures such as volume generation, service performance, load ratio, and claims performance
Establish long term customer relationships and identify growth opportunities
Liaison between field operations and customers
Attract and retain talent
Interview and hire dispatchers
Discipline, complete performance reviews and establish corrective actions
Ensure all associates follow established safety procedures

Qualifications

Bachelors degree or equivalent business experience
5 years of transportation experience
20% travel

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

Provide constructive guidance to other employees and representatives of third parties.

Contribute to providing the highest quality of products and services to customers.

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Dispatch Supervisor

Job Description

Qualifications

Responsibilities

Benefits